Features    Support    But it Now!


Trouble Shooting

XClickMail does not fill in the login name and password for me
  • XClickMail can only fill in the login name and password after the webmail login page has successfully loaded.
        If for some reason, the login page takes too long to finish loading (e.g. internet traffic jam or the webmail
        server is down), XClickMail will time out and give up. Make sure you can access the corresponding webmail
        login page and then try again.
  • DO NOT type or hit any key on the keyboard or click with the mouse when XClickMail is waiting for the login
        page to load.
  • DO NOT switch to other Safari windows when XClickMail is waiting for the login page to finish loading. The
        login page must remain the front-most window in Safari when XClickMail is waiting for the login page to finish
        loading.
  • You may have disabled JavaScript on Safari. Search for "JavaScript" in "Safari Help" to learn how to enable
        JaveScript on Safari


  • My webmail account failed to login using XClickMail
  • Try to log into your webmail account manually. If you cannot login to your webmail account manually, your
        login name or password may be wrong. If you can login to your webmail account manually, you may have
        provided incorrect login information when you added your webmail account into XClickMail. You may have to
        delete the current XClickMail account item and create a new one. Make sure you checked the followings
        when creating a new account item.
  • Make sure the "Caps Lock" key is not activated when you type the password.
  • Make sure you selected the correct webmail service provider.


  • How can I minimize XClickMail?
    To minimize XClickMail, click on the center of the "X" on the main window of XClickMail.

    minimize


    I get a message saying that my XClickMail is expired
  • Your XClickMail trial version is already expired. If you wish to continue to enjoy the convenience of XClickMail,
        click here to buy.



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